Culture Change and Business Diagnosis

Often, companies embark to improve the "hard stuff" such as systems, organization structures and equipment.

JLA recognizes that it is often the people issues which prevent newly designed business processes from working as intended.

For this reason, our process improvement efforts focus on the culture which surrounds the process, as well as the process itself.

Often, the cultural obstacles to effective change are not readily apparent to an 'insider'. The scope of our analysis therefore includes:

  • Differences in how people perceive the organization's problems, and the reasons for them.
  • Barriers to developing consensus on the need for change, and how to overcome them.
  • Alignment of the organization's culture and values with its stated mission and goals.
  • Analysis of business practices, processes, systems and structures for possibilities to improve productivity, safety, quality or customer satisfaction



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