and Business Diagnosis
Often, companies embark to improve
the "hard stuff" such as systems, organization
structures and equipment.
recognizes that it is often the people issues which
prevent newly designed business processes from working
For this reason, our process improvement efforts focus
on the culture which surrounds the process, as well
as the process itself.
Often, the cultural obstacles to effective change are
not readily apparent to an 'insider'. The scope of our
analysis therefore includes:
- Differences in how people perceive
the organization's problems, and the reasons for them.
- Barriers to developing consensus
on the need for change, and how to overcome them.
- Alignment of the organization's
culture and values with its stated mission and goals.
- Analysis of business practices,
processes, systems and structures for possibilities
to improve productivity, safety, quality or customer